About Protech Management Profiles
Management Profiles
Protech is powered by a staff of highly trained Microsoft Certified Professionals with extensive knowledge about and experience working for and with associations. Our executive management team is made up of Frank S. Bruffey, Jr. (Chairman and Founder), Brian E. Bruffey (Chief Executive Officer), Frank S. Bruffey, III (Chief Information Officer), Janet Lampert (Vice President, Sales), Kevin M. Bruffey (Vice President, Customer Service), and Steven Janoskie (Vice President and General Manager).
Frank S. Bruffey, Jr., Chairman and Founder. Frank Jr. has over forty years of experience providing IT business solutions to various vertical industry segments. For the past twenty years, as President and CEO of Protech, Frank Jr. was responsible for overseeing Protech’s day-to-day operations, future strategic developments, and customer service. In January 2003, Frank Jr. became Chairman. As Chairman, Frank Jr. provides due diligence and tactical direction for resource management and customer service. As a member of the executive management team, Frank Jr. contributes to the future strategic development of Protech.
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Brian E. Bruffey, Chief Executive Officer. Brian has two decades of experience providing the association industry with first class business solutions. In his twenty years with Protech, Brian has helped bring Protech to the forefront of the elite group of companies dedicated to serving the needs of member-based organizations. His unwavering passion for excellence, combined with his understanding of the market, has helped Protech develop a diverse and loyal group of customers and partners. As Protech’s CEO, Brian provides the necessary leadership to innovate and is responsible for every aspect of the company’s performance. As a member of the American Society of Association Executives (ASAE) Technology Committee, Brian continually strives to stay abreast of the ever-changing association community and plays an active role in the continued advancement of association technology.
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Frank S. Bruffey, III, Chief Technology Officer. Frank has been developing applications for the non-profit sector for over twenty-four years. His experience started on Wang mini computers and 3GL code of the early 1980’s and spans to the .NET framework and SOA platforms of today. Frank’s current priority is to manage the development and testing for the Protech CRM for Members product suite. His day-to-day focus is to continually strive to provide Protech’s customers with the best products and solutions on today’s cutting edge technology.
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Janet Lampert, Vice President, Sales. Janet’s experience in the technology industry runs deep and she brings to the table an incredible wealth of technological and leadership expertise. Before joining Protech, Janet worked for seventeen years as a senior leader at Great Plains (now part of Microsoft). During her tenure at Great Plains, she played a key role in growing the organization from a small start-up company to the accounting software giant that caught the attention of and was acquired by Microsoft. Janet was also a senior executive at Encore Business Solutions, where she gained valuable experience in the nonprofit community. Her leadership contributions propelled Encore to significant revenue growth, and the eventual adoption by Microsoft of Encore’s nonprofit accounting solutions. At Protech, Janet is responsible for directly managing all of Protech’s sales and marketing activities. She leads Protech’s Fargo, ND, team, with offices located just across the street from the Fargo-based Microsoft Dynamics (Microsoft Business Solutions) team, facilitating effective collaboration with Microsoft and helping to cultivate our valuable relationship. Janet is a member of Microsoft’s Partner Advisory Council (PAC), and actively participates in the American Society of Association Executives (ASAE) Industry Partner Alliance (IPA).
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Kevin Bruffey, Vice President, Customer Service. Kevin joined Protech in June of 1991 as a technical support resource servicing customer’s networking, desktop and server software & hardware needs. In 2005, Kevin created the customer service department (CustomerCare) to manage delivery of software licensing & product sales, hardware, technical & application support and professional services to Protech’s customers. The CustomerCare initiative has proven helpful in improving both customer satisfaction and customer retention. Kevin is a Microsoft Certified Systems Engineer, Certified Great Plains Installation & Configuration and a Microsoft Certified Professional for CRM.
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Steven Janoskie, Vice President and General Manager. Steve is responsible for managing all aspects of Protech’s business operations. Steve joined Protech in January of 2000 and focuses his efforts on helping our customers get the most from CRM for Members by developing best practices for the implementation process, and managing all operations and qualified resources necessary for implementing, deploying, and training associations on CRM for Members.
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