Products White Papers
White Papers
Customer Relationship Management (CRM): A Mindset, Not Just a Technology
Studies have shown that CRM initiatives that focus solely on technology are up to three times
more likely to fail than those that take a broader view, and evaluate not just the toolset, but
the processes and systems, and above all, the mind-set of the entire organization when it comes
to valuing your constituents.
Download the CRM - Not Just a Technology white paper
Microsoft Dynamics™ CRM Reviewers Guide
Get an in-depth look at the business benefits and features of Microsoft Dynamics™ CRM 3.0.
This 31-page guide takes you through evaluating Microsoft Dynamics CRM version 3.0, giving you a fuller
understanding of how it is designed to work the way you do, work the way your business does, and work the
way technology should.
Download the Microsoft Dynamics CRM Reviewers Guide white paper
The People-Ready Business
What can you do to make your organization excel? Empower your people
to drive the business forward by giving them the right tools, information,
and opportunities. When a business gives its people what they need to succeed,
we call it "people-ready." Is your organization people-ready?
Download the People-Ready Business Whitepaper